I thoroughly endorse Penguin Office Services for any sensitive research project. Not only were they speedy in turning around the transcripts, they were adept at dealing with challenging audio material such as second language-accented English and code-switching, making perceptive guesses where necessary. As I read through the transcripts side-by-side with the recordings, I am struck by how intelligent their ‘intelligent verbatim’ service is. Not only this, they are also discreet and respectful of research objectives and research participants.